Our Benefits Help Desk is Here for You!

Staffed by caring, knowledgeable insurance professionals, the Benefits Help Desk is designed to be your benefits support for insurance-related questions or issues throughout the year. This service is free and completely confidential. Spouses and family members are welcome. Spanish-speaking staff and access to the AT&T Language Line, which can translate over 170 languages, is also available.

  • For general inquiries regarding ID cards, enrollment eligibility, and provider network information, you will receive a prompt response.
  • For complex benefits issues involving claims, the help desk will contact the insurance carrier on your behalf and require a completed HIPAA authorization form. Then, they will work directly with you until the issue is resolved.
Benefits Questions?
The Benefits Help Desk is available Monday through Friday from 8:00 a.m. to 8:00 p.m. EST.
800-925-4802
epichelpdesk@epicbrokers.com
When contacting the Benefits Help Desk and/or carriers:
  • Privacy regulations may require written authorization to discuss benefit issues
  • Have your supporting bills ready for reference
  • Make a note of the date, time, and contact name(s) for all messages left and/or discussions
If you reach voicemail, leave a detailed message with your callback information. Voicemails and emails left with the Benefits Help Desk are returned within 24 hours Monday through Friday.